Warranty on bed bases
Auping offers a warranty against mesh and frame defects on all spiral bed bases and steel box spring frames for 35 years. A standard 5-year warranty applies to motors, gas springs and electronic and plastic components. The first 2 years of this period are covered by a full warranty. In these 2 years, you receive, as applicable, a new product, or a product's successor, at no charge. In the 3rd, 4th and 5th years, you receive, as applicable, a similar, functioning product at no charge; this may be a refurbished unit.
The spiral bed base warranty only applies to normal usage and adjustment conditions. Normal usage; bed base completely horizontal; sleeping, sitting, lying:
- maximum weight of 1 person 140 Kg
Normal adjustment; normal usage (10,000 adjustments while lying in the bed over the service life of the bed):
- maximum of 95 kg for all 1-person products (all adjustable Auping spiral bed bases and Box springs up to and including 100 cm width)
- maximum of 170 kg for all 2-person products (all adjustable Auping spiral bed bases and Box springs up to and including 120 cm and 140 cm width)
Auping Connect is covered by a 2-year warranty for material- and production defects. Within these two years you receive a new product or successor at no charge, by choice of Auping. If Auping Connect or a part of it is no longer available Auping is allowed to replace Auping Connect by another product with similar functionalities.